At Alfourat, we are committed to providing safe and high-quality products to our customers. This Allergen and Food Safety Policy outlines our approach to allergen information and food safety practices for products sold on our online platform.
Allergen Information
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Efforts to Provide Accurate Information: We strive to provide accurate allergen information for the products listed on our website. This information is sourced from manufacturers, suppliers, or other third parties and is displayed where available.
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No Guarantee of Accuracy: While we make every effort to ensure accuracy, we cannot guarantee the completeness, accuracy, or timeliness of allergen information due to potential changes in product formulations, manufacturing processes, or errors beyond our control. Customers with food allergies or dietary restrictions are strongly encouraged to verify allergen details directly with the product packaging or manufacturer before purchasing or consuming.
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Cross-Contamination Risks: Some products may be processed in facilities that handle common allergens, such as peanuts, tree nuts, dairy, eggs, soy, wheat, fish, or shellfish. We rely on manufacturers to disclose such risks, but we cannot guarantee that products are free from trace amounts of allergens.
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Customer Responsibility: Alfourat is not responsible for any allergic reactions, health issues, or consequences arising from reliance on the allergen information provided on our website. Customers assume full responsibility for verifying allergen information and ensuring product safety for their dietary needs.
Food Safety Practices
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Commitment to Safety: We are dedicated to maintaining high food safety standards in compliance with applicable regulations, such as those set by the U.S. Food and Drug Administration (FDA) or equivalent authorities in other regions.
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Supplier Standards: We work with reputable suppliers who adhere to industry-standard food safety practices, including proper storage, handling, and transportation of products, particularly perishable items like fresh produce, dairy, and meat.
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Perishable Goods: For products requiring temperature control (e.g., refrigerated or frozen items), we are unable to ship nationwide, and only offer customer pickup orders. Customers are advised to promptly refrigerate or freeze perishable items upon pickup to ensure safety.
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Product Recalls: In the event of a product recall due to safety concerns, we will notify affected customers promptly via email or other communication channels and provide instructions for returns or refunds.
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Limitation of Liability: Alfourat is not responsible for any damages, health issues, or consequences arising from improper storage, handling, or consumption of products after delivery or pickup.
Contact Us
If you have questions or concerns about allergen information, food safety, or specific product details, please contact our customer service team at info@alfourat.com. We are here to assist you with your shopping needs.
We appreciate your trust in Alfourat and encourage you to review product labels and consult with manufacturers for critical allergen or safety information.
